I was downgraded in the transition from Comcast to Time Warner

No response to an email sent on 4/23, so this morning, I sent this mail:

................................................

Dear Time Warner:


How much web space is allocated/ or willing to allocate to my account?

Time Warner told me "Your existing web pages will be transferred in their entirety." (email March 14, 2007 6:48 AM, received in April)
Comcast had a web space allocation of 182 megabytes, I was using about 160 megabytes

Time Warner technical support phone contact and email response is "You are offered 25 free megabytes of web space!"

I am now told that only one of my email accounts qualify for Road Runner Personal Home Pages.
Comcast gave personal web pages to all my seven screen names. If I had a teenager, he or she would not be able to publish at all on Roadrunner.



When will I be able to view and manage my web space file structure and size from your site?

Time Warner's setup site has the following:
Where do I setup/maintain my Road Runner Personal Home Pages?
http://www.adelphiapowerpage.com/synacor/rr/test/Home_Page_Options.html and Manage your web site account at https://home.roadrunner.com
Change Personal Home Page Account Password - Temporarily Unavailable
Recover Personal Home Page Password - Temporarily Unavailable
Change Personal Home Page Account Details - Temporarily Unavailable 4/23 4/24 5/25 4/26/07



My thousands of Comcast links are now dead ( see http://www.google.com/search?hl=en&q=edhiker&btnG=Google+Search )
Why was the personal web page URL structure changed in the first place? Note that the host server name is ftp://upload.comcast.net
( from General FTP Setup, from http://www.help.rr.com/HMSFaqs/e_ftpsetup.aspx?topic=Personal+Home+Pages )

Please reply, sincerely

Ed
----------------------------------------------
To make me feel worse.. on 9/24/07, got two emails to my non-public Road Runner address, it said
"Comcast is upgrading the Personal Web Pages product to include up to 40 times more online storage than before! As part of the product upgrade, your online storage will automatically increase from 25 MB up to 1,000 MB per Comcast.net e-mail address - that's a full gigabyte - at no additional cost. And if you have opened secondary Comcast.net e-mail addresses for your account you will get 1 GB of online storage for each of them.

The product upgrade will take place over the next months and there is nothing you need to do to receive the increased storage."

... Called both Comcast and Time Warner, nobody could tell me what it's about or how I got the mailings.

Comcast to Time Warner transition failed in Los Angeles
Originally uploaded by edhiker.

Comcast to Time Warner transition failed in Los Angeles

Los Angeles Time Warner is being phased out by me after at least five fruitless contacts with Time Warner. They took over the Los Angeles franchise from Comcast early this year. Comcast had a web space allocation of 182 megabytes, I was using about 160 megabytes

Today, their website and email response is "You are offered 25 free megabytes of web space!" - this after they said "Your existing web pages will be transferred in their entirety." (email March 14, 2007 6:48 AM)


They say:
"Sorry for the inconvenience". I say I'm leaving after assuming that I would be locked into cable for the rest of my life. Now free to go DSL or any other ISP.

All my thousands of URLs originally on Comcast were deleted with no notice.

And on every visit, things like this "Personal Home Page Account Details - Temporarily Unavailable"

I will attempt to give a more complete story of what seems to be a poor move by Time Warner on my webpage at: http://edhiker.50webs.com/Time_Warner.html


Try Google search "home roadrunner com"
Then try search "home.comcast.net"

Shows web page usage on Roadrunner (Time Warner) and Comcast
- how about 3000:1 Looks like I'm not the only one that can't make it work.

More about Los Angeles Time Warner. I add this post after at least five fruitless contacts with Time Warner.

Time Warner took over the Los Angeles franchise from Comcast early this year.

Time Warner said "Your existing web pages will be transferred in their entirety." (email March 14, 2007 6:48 AM)

Comcast had a web space allocation of 182 megabytes, I was using about 160 megabytes

Today, their website says: "You are offered 25 free megabytes of web space!", this noticed at http://home-admin.rr.com/ while I was talking to Dave (senior technician) as he was telling me that Time Warner would only give me 5 megabytes of web space. He thought that the website was incorrect - 4/18/07

In addition, the customer "must manually edit the absolute references to point to your images or pages using a relative path. Absolute references to links or images in your html files will need to be edited and changed to relative links referring to your directory structure (see image below for an example of a directory structure). Editing the html to change to relative references in your directory structure means that you should change absolute links to images and files within your Personal Home Pages"
(My web pages, if migrated from Comcast will have thousands of these issues)

I see no good reason that personal web page URL structure needed changing in the first place, especially that the host server name is ftp://upload.comcast.net
( from General FTP Setup, from http://www.help.rr.com/HMSFaqs/e_ftpsetup.aspx?topic=Personal+Home+Pages )

The technician and I got messages like this "Road Runner Help & Member Services information is unavailable at this time" several times while on the phone, 4/18/07.

These specific questions remaining unanswered.
1- How much web space is allocated/ or willing to allocate to my account?
2- Where do I find the specifications for this account?
3- Where do I view and manage my web space file structure and size from your site?
4- Why couldn't the former Comcast web space contents be left in place? (at least for a year or two)

Comments or answers can be addressed to ed506 (at) edhiker.com

Related links: http://home.roadrunner.com/~edhiker/ http://www.google.com/search?hl=en&q=edhiker&btnG=Google+Search

http://www.latimes.com/business/printedition/la-fi-cable20mar20,1,5332870.story?coll=la-headlines-pe-business

Today's Time Warner's website space hosting comments by edhiker, after four tech support calls.



Which best describes the Time Warner adventure in taking over Comcast's Los Angeles franchise?

1- A thousand monkeys...
2- How to keep a Pollock busy
3- Gross incompetents
4- Scam

Last August, I asked them in an email, .... "My home page alone has "Comcast" embedded 53 times, and that's just a start.
Your TV ads and welcome page ignores this problem.
Advise as how to proceed.

Ed "

--------- I got no answer till April when my thousands of URL's containing "edhiker.home.comcast" went dead. ---------

I called tech support three times and was assured that all would be fixed, they did the following for me - what a great favor!


You have successfully set up your Road Runner Personal Home Page!

This page is a temporary placeholder which should be overwritten with your own start, or home page, named index.html. If you need basic information or require assistance in uploading your documents, visit the Personal Home Pages topic on http://help.rr.com/ - Road Runner's Online Help Desk!

To make any changes on your Personal Home Page account, please refer to the Member Home Pages page. (very slow site)

------------
Looking further, (no small task). "You must manually edit the absolute references to point to your images or pages using a relative path. Absolute references to links or images in your html files will need to be edited and changed to relative links referring to your directory structure (see image below for an example of a director y structure). Editing the html to change to relative references in your directory structure means that you should change absolute links to images and files within your Personal Home Pages" Edhiker has thousands of URL's This is only part of the story.

------------------------

>From this page https://home.roadrunner.com/cgi-bin/ccxfer.cgi , I am sent to here:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.
Apache/2.0.52 (Red Hat) Server at home.roadrunner.com Port 443

-----------------------
An email sent on 3/14/07 to a non-active address and not found till 4/17/07 had a link that says "Your existing web pages will be transferred in their entirety." I used 160 MB of space on Comcast. I now believe that the email was a lie, keep reading.


Now I notice this: "How much storage space will I have?
Your existing Comcast web pages will be transferred in their entirety, up to 25 MB, to Road Runner High Speed Online Personal Home Pages. Any new Road Runner Personal Web Page accounts created will receive up to 10 MB of storage space."

--------------------------------------

Today's news (4/17/07) Time Warner Board Could Cut Cable Stake Time Warner executives are weighing whether the company should reduce its cable-TV holdings amid competition from the Internet, the Wall Street Journal reported on its Web site on Tuesday.

.....................
My pages will be placed elsewhere

I have a new test site at Google http://edhiker.googlepages.com/

I am now free to move from what I thought was a lifetime connection to cable

Comcast to Time Warner transition failed in Los Angeles

All my thousands of URLs that were originally on Comcast were deleted with no notice.

I will attempt to give a more complete story of what seems to be a poor move by Time Warner on my webpage at: http://edhiker.googlepages.com/




Previous post follows:

I sent the mail below last Aug, but no answer, now all my many web pages are gone.


I see a nightmare (for the third time) in this conversion from Comcast to Time Warner.
I have thousands of URL's containing "edhiker.home.comcast" - try that in Google just to get a glimpse.

My home page alone has "Comcast" embedded 53 times, and that's just a start.

Your TV ads and welcome page ignores this problem.

Advise as how to proceed.

Ed

-----------------------------------------------------

Sorry for the inconvenience.

As you probably know, Time Warner Cable is in the process of welcoming former Comcast customers to our family. Recently, you and some of these former Comcast High-Speed Online customers may have experienced some service issues as we made the conversion to Time Warner Cable’s Road Runner High Speed Online service.

We sincerely apologize for any inconvenience. We’re working hard to make things better.

---------------------------



FAQ >> Road Runner High Speed Online

Q:		Will I be able to create a personal home page?
A:		Yes. Personal Home Pages is a free premium service offered to you by Road Runner. This service allows you to create your own personal place on the web where your friends and family can access it anytime from their computer. - .... but I can't find Time Warner's personal home page site at all for Los Angeles -------------------------------

Time warner http://www.dslreports.com/shownews/82769 http://www.timewarnercable.com/SoCal/?x=22&y=6
http://www.timewarnercable.com/CustomerService/FAQ/TWCFaqs.ashx?faqID=83&MarketID=23&CatID=748
feedback http://www.timewarnerla.com/support/feedback/

( Google email says "You are currently using 118 MB (4%) of your 2839 MB")
---------
Phoned them, they say they will work on it and let me know

Prognosis looks bad...

Any help or comments would be appreciated
email ed506 (at) edhiker.com

edhiker edhiker.com www.edhiker.com

Link


a

Vernal Fall, Map by Google

Vernal Fall, Map by Google
Originally uploaded by edhiker.

Google Maps may onto something. This is their "hybrid view" which overlays trail maps on photo. URL for this one is
maps.google.com/maps?ll=37.727426,-119.543773&spn=0.0...

The above was found from en.wikipedia.org/wiki/Vernal_Fall

I was testing the Google photo thing at picasaweb.google.com/edhiker/EdhikerPhotosFromFlickr
... one thing leads to another.

Log_0704_19_Vernal_Fall_Map_Google